We process the personal information you provide to us in order to operate our business. This Privacy Policy explains what information we collect and use, how we protect it, and what rights you have over it. We process this information to provide you with services and communicate with you.
By choosing to use or consult our website or any other service involving the transmission of personal information, you agree to the terms and conditions of this Privacy Policy. In particular, you agree to the collection and use of your personal information by us in accordance with these terms and conditions, provided that we comply with applicable legislation regarding personal information.
We are committed to maintaining the confidentiality of the personal information we collect about you when:
- You visit our website or register on it
- You participate in our competitions, promotions or events
- You agree to receive our newsletters, promotional emails and other communications regarding our products, services, promotions or events that may be of interest to you.
- You purchase or return products to one of our branches
- You are submitting a job application
- You contact us to make a comment, a question or a complaint
WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
HOW DO WE DO IT?
To provide you with our products and services and to ensure the functionality of our website, we collect certain information that you provide to us when you visit the site or interact with us. Any information that can identify you is personal information. The information we collect depends on the nature of your interaction.
When you make a purchase or return an item online, we may collect your personal information to complete the transaction, create your account, or process your return or refund. We collect your name, shipping and billing addresses, email address, phone number, and payment information.
When you create an account on our website, we may collect your name, email address, phone number, address, language preference, username, and password. This information allows us to efficiently manage your account and our internal database. Information in our database includes your name, email address, password, phone number, address, purchase history, and products.
When you purchase a gift card, we collect the recipient's name, email address, and accompanying personalized message to deliver it on your behalf.
When you sign up for our newsletter, contact customer service, or make a return, we may collect your name, email address, phone number, and the content of your message. We use this information to communicate with you or send you our newsletter. This information allows us to send you personalized content.
When you visit our website, we may use cookies to automatically collect certain technical data about your visits, such as your IP address, device ID, and information about your operating system, browser, referring site, and usage. Cookies are not required to make purchases on our site, but they can enhance your experience and help us analyze traffic. You can disable them in your browser settings.
When you apply for a job, we may collect personal information such as your name, email address, phone number, and the information in your resume and cover letter. We use this information to process your application and communicate with you about it. We retain this information only for the duration of the recruitment process. We may retain it longer to evaluate your application for future positions, but only with your express consent. If you are hired, this information will become part of your employee file.
WHY DO WE COLLECT YOUR INFORMATION?
We are committed to collecting only the personal information necessary for the purposes for which it is intended, including to carry out our business activities. That is to say:
- To provide you with the products and services you want
- To manage your files and accounts created for our various services and our website
- To properly process your orders for products and services
- To organize and invite you to promotional events or activities
- To send communications about our products and services or provide you with information that interests you
- To design, improve or market products and services
- To design, improve or market products and services
- To ensure the holding of competitions or surveys
- To recognize you on our website and identify your preferences
- To improve the content of our website
- To answer your questions and comments
- To detect fraud attempts and errors and to prevent and protect against fraud and errors
- To ensure the safety and protection of people and property in the store
- For any other reason required by law and to properly conduct our business activities
WHO WILL HAVE ACCESS TO YOUR PERSONAL INFORMATION?
Other than as provided for or required by law, access to personal information is limited to Vélos Propulsion H+ employee groups and agents or suppliers specifically authorized by Vélos Propulsion H+ who require this information in the course of their duties. They are required to comply not only with the law but also with Vélos Propulsion H+’s requirements for the protection of personal information. They must process this information only for the purposes mentioned above.
USE OF COOKIES | COOKIES
Cookies are pieces of information that an HTTP server stores on the hard drive of your computer or other electronic device to identify them, not the user. They facilitate navigation, in particular by remembering your choice of browsing language and the products you have selected during your visits, and allow us to process your orders. In addition, cookies allow us to adapt our website to better meet your interests and preferences.
Vélos Propulsion H+ the new Quebec privacy policy, often referred to as Bill 25, which requires companies to obtain explicit consent from users before collecting, using, or disclosing personal information, including that collected via cookies. In practice, this means that our website must implement a consent management system (such as a cookie banner) that allows users to choose which cookies they accept and to change their preferences later. Our users are informed of the purpose of cookies and have the opportunity to choose which types of cookies they accept. The following points of Bill 25 are respected:
- Mandatory consent
Companies must obtain explicit and informed consent from users before placing or accessing cookies, with the exception of cookies strictly necessary for the operation of the site.
- Transparent information
Users must be informed of the nature of the cookies used, their purpose, and the duration of their storage.
- Withdrawal option
Users should be able to withdraw their consent at any time and manage their cookie preferences.
- Consent banner
Our website displays a clear and concise consent banner upon arrival, explaining the different categories of cookies and allowing you to make informed choices.
- Quebec context
Law 25 applies specifically to Quebec and aims to strengthen the protection of personal information.
WHAT DO WE DO TO PROTECT YOUR PERSONAL INFORMATION?
We take the necessary and appropriate security measures based on the level of confidentiality and risk to protect your personal information against loss, theft, and unauthorized access. The personal information you provide to Vélos Propulsion H+ is transmitted through a secure server. We use a state-of-the-art secure system, SSL, to encrypt transmitted data. This encryption method protects your data by scrambling it before it leaves your computer. Data is decrypted only when we receive it, and we make every reasonable effort to ensure its security within our systems.
We take reasonable precautions to prevent the fraudulent use of your personal information on our website. To this end, we have adopted authentication procedures that comply with industry standards to ensure the protection of your information. In particular, we communicate with financial institutions or credit reporting agencies to validate your billing information.
Questions or concerns about this statement and how we handle your personal information may be directed to Vélos Propulsion H+’s Privacy Officer, who is responsible for ensuring Vélos Propulsion H+ complies with this statement. You may contact the Privacy Officer by email at info@propulsionh.ca.
YOU ARE RESPONSIBLE FOR YOUR ACCOUNT
For your part, you must ensure the security of your personal information and we invite you to:
- Create a unique and complex password by inserting letters
- Change your password frequently
- Do not communicate your passwords and user or access codes to third parties
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with our document retention schedule rules. Afterwards, personal information will be destroyed in a secure and confidential manner.
HOW TO ACCESS AND MODIFY YOUR PERSONAL INFORMATION?
You can access, modify, and update your personal information by going to your Vélos Propulsion H+ account on our website. You can withdraw your consent to Vélos Propulsion H+'s collection, use, disclosure, or other processing of your personal information at any time. You can also stop receiving our promotional emails at any time by clicking on the link provided at the bottom of an email and following the instructions. You can ask us to delete the personal information we have about you, except where we need to keep it to provide you with the services you have requested, to protect our rights, to bring an action, or to defend ourselves against an action. To exercise any of these rights, write to us at info@propulsionh.ca.
If you have any difficulty making these changes, you can contact our customer service:
- By email to: info@propulsionh.ca
- By phone at +1 819 352-2022
OUR COMMITMENT REGARDING OUR SENDING OF ELECTRONIC COMMUNICATIONS
We are committed to managing email addresses responsibly and using them in accordance with the law and the consents you have provided. Each of our communications will give you the opportunity to remove your name and email address from our mailing list.
Please note that despite your unsubscription to our commercial messages, certain specific situations allow us to send you emails and other electronic communications, all in accordance with the exceptions provided for by law.
This statement describes the current practices and policies regarding the protection of personal information provided through the Vélos Propulsion H+ website. If you have any questions about these practices and policies, please send them to us by email at info@propulsionh.ca. The French version of this policy is the official version and prevails over the English version.
Vélos Propulsion H+ respects the privacy of your personal information. We believe that ensuring the security of your personal information is an important part of our job, and we strive to protect all personal information you provide to us. If we ask you to provide personal information, we will inform you of the purposes for which we intend to use it. Your personal information will never be loaned or sold to anyone.
CHANGES TO THE PRIVACY POLICY
We may modify this Privacy Policy in accordance with applicable privacy laws and business practices. Any material changes will be notified by means of a prominent notice on our website.