Vélos Propulsion H+
Vélos Propulsion H+
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Live healthy

Welcome to
Vélos Propulsion H+

Promote a healthy and active lifestyle with innovative electric bikes. Princeville-based Vélos Propulsion H+ aims to encourage regular activity for a life full of health, happiness, and freedom.

Our electric bikes

Smart battery
Average range depending on the model: 40 km to 200 km; more than 1000 full charge cycles; water resistance to IP67 standard.
Quiet power
The electric bike is a way of life that combines simplicity and complexity, effort and tranquility.
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Zero emissions
An eco-friendly adventure is accessible to all, as the electric bike offers pedal assistance, remarkable range, and comfort for everyone, including those with physical limitations.
Long-lasting range
The electric bicycle is the garden gate that leads to a road open to the world.
En vedette

Variante et prix

Driving electric

For a cleaner, brighter future

H+ Propulsion | The place
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Warm and friendly
welcome
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Customer service
personalized
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Commitment to quality, sustainability and eco-responsibility
The advantages
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The electric bike, an ally for health, and the discovery of pleasure through sustainable mobility
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Freedom regained for adventures in the city, on trails or in the countryside
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Economical and ecological solution; reduction of the carbon footprint
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Electric bikes: not just a means of transportation, but a symbol of our collective determination to drive change and usher in a new era of mobility.

Our satisfied customers

You are invited to share your experience 

FAQ | Frequently Asked Questions

What should you know before buying an electric bike?

What should you know before
buying an electric bike?


1. Our current models are equipped with a battery that can reach distances ranging from 40 to 200 km depending on the model, and depending on variables such as body weight and cargo, terrain, wind direction and pedal assistance level.

2. There's a distinction between city bikes, mountain bikes, gravel bikes, and fat bikes. It's important to determine what you'll be using your e-bike for before purchasing it. For example, a city bike is recommended for daily commuting, while a mountain bike is better for trail riding.
3. You also need to evaluate your reaction time. Most e-bikes can reach speeds of up to 50 km/h downhill and can become dangerous if the user is not aware of their surroundings and unable to brake and stop in time.
4. Comparing the specifications of different e-bike models is definitely a must before purchasing the one that suits you best. The total weight of the e-bike and battery can be a deciding factor if you need to lift it for transport or storage.
5.The charging time of our electric bikes varies between 4 and 8 hours, depending on the capacity and amperage of the charger.
Why use an electric bike?

Why use an electric bike instead of a traditional bike?


Many customers use their e-bikes for pleasure, exercise, or simply for commuting. E-bikes require no registration, no fuel, and no insurance costs associated with riding on public roads, resulting in significant savings over time. Furthermore, their excellent impact on climate change is recognized, as this human activity allows each user to reduce their carbon footprint.

How fast do electric bikes go?

How fast do electric bikes go?


Our models can reach a top speed of 32 km/h with pedal assistance on flat terrain, in compliance with Canadian standards. However, remember that it's still a bicycle. So, if you want, you can keep pedaling to go faster. Just put a little energy into it once the electric assistance stops.

What is the most comfortable electric bike?

What is the most comfortable electric bike for older people?


Our easy-access models are the most comfortable available. They feature a continuously improving design, offering the most accessible way to get on an electric bike. The high-quality components selected prioritize rider comfort and provide a smooth and enjoyable ride. This bike model is undoubtedly the ideal choice for older riders, but also for all users who enjoy a comfortable ride.

What warranty does Vélos Propulsion H+ offer?

What warranty does Vélos Propulsion H+ offer?


Vélos Propulsion H+ offers a one-year non-proportional tire-to-tire warranty on all e-bikes sold, with a 100% in-stock spare parts policy. The warranty is limited to twelve (12) months against any manufacturing defect on all original components and accessories. The warranty does not apply to so-called normal wear and tear of these components and accessories. For all warranty procedures, whether concerning mechanical, electrical or frame components, if the service of a technician is required, the customer must go to the retailer where they purchased their bike, with their e-bike and all its accessories, including the key and charger. In the event that the replacement of one or more parts does not require the service of a technician, the part(s) will be shipped directly to the customer's address in exchange for the defective parts. The transport costs for sending the parts to the customer and returning the defective parts to the retailer will be borne by the customer, unless specifically agreed between the retailer and the customer.

Are electric bikes suitable for cold weather?

Are electric bikes suitable for cold climates?


Electric bikes can perform well in cold climates, but extreme temperatures can affect battery performance and range. Preheating the cabin while the vehicle is still plugged in can help preserve battery charge in cold weather. Some electric vehicles also offer features such as battery preconditioning to optimize performance in cold weather.

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Privacy Policy Summary

We process the personal information you provide to us in order to operate our business. This Privacy Policy explains what information we collect and use, how we protect it, and what rights you have over it. We process this information to provide you with services and communicate with you.

 

En décidant d’utiliser ou de consulter notre site internet ou tout autre service impliquant la transmission de renseignements personnels, vous acceptez les termes et conditions de la présente Politique de confidentialité. Vous acceptez notamment la collecte et l’utilisation de vos renseignements personnels par nous conformément aux présentes modalités, étant entendu que nous respectons la législation en vigueur en matière de renseignements personnels.

 

We are committed to maintaining the confidentiality of the personal information we collect about you when:

 

  • You visit our website or register on it
  • You participate in our competitions, promotions or events
  • You agree to receive our newsletters, promotional emails and other communications regarding our products, services, promotions or events that may be of interest to you.
  • Vous achetez ou retournez des produits à l’une de nos succursales
  • Vous soumettez une demande d’emploi
  • You contact us to make a comment, a question or a complaint

 

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

 

HOW DO WE DO IT?

 

To provide you with our products and services and to ensure the functionality of our website, we collect certain information that you provide to us when you visit the site or interact with us. Any information that can identify you is personal information. The information we collect depends on the nature of your interaction.

 

When you make a purchase or return an item online, we may collect your personal information to complete the transaction, create your account, or process your return or refund. We collect your name, shipping and billing addresses, email address, phone number, and payment information.

 

When you create an account on our website, we may collect your name, email address, phone number, address, language preference, username, and password. This information allows us to efficiently manage your account and our internal database. Information in our database includes your name, email address, password, phone number, address, purchase history, and products.

 

When you purchase a gift card, we collect the recipient's name, email address, and accompanying personalized message to deliver it on your behalf.

 

When you sign up for our newsletter, contact customer service, or make a return, we may collect your name, email address, phone number, and the content of your message. We use this information to communicate with you or send you our newsletter. This information allows us to send you personalized content.

 

When you visit our website, we may use cookies to automatically collect certain technical data about your visits, such as your IP address, device ID, and information about your operating system, browser, referring site, and usage. Cookies are not required to make purchases on our site, but they can enhance your experience and help us analyze traffic. You can disable them in your browser settings.

 

When you apply for a job, we may collect personal information such as your name, email address, phone number, and the information in your resume and cover letter. We use this information to process your application and communicate with you about it. We retain this information only for the duration of the recruitment process. We may retain it longer to evaluate your application for future positions, but only with your express consent. If you are hired, this information will become part of your employee file.

 

WHY DO WE COLLECT YOUR INFORMATION?

 

Nous nous engageons à ne recueillir que les renseignements personnels nécessaires pour les fins pour lesquelles ils sont destinés, notamment pour mener à bien nos activités commerciales. C’est-à-dire :

 

  • To provide you with the products and services you want
  • To manage your files and accounts created for our various services and our website
  • To properly process your orders for products and services
  • To organize and invite you to promotional events or activities
  • To send communications about our products and services or provide you with information that interests you
  • To design, improve or market products and services
  • To design, improve or market products and services
  • To ensure the holding of competitions or surveys
  • To recognize you on our website and identify your preferences
  • To improve the content of our website
  • To answer your questions and comments
  • To detect fraud attempts and errors and to prevent and protect against fraud and errors
  • To ensure the safety and protection of people and property in the store
  • For any other reason required by law and to properly conduct our business activities

 

WHO WILL HAVE ACCESS TO YOUR PERSONAL INFORMATION?

 

Outre les situations prévues ou requises par la loi, l’accès aux renseignements personnels est limité aux groupes d’employés de Vélos Propulsion H+ et aux mandataires ou fournisseurs spécifiquement autorisés par Vélos Propulsion H+ et qui ont besoin de ces renseignements dans le cadre de leurs fonctions. Ils sont tenus de respecter non seulement la loi mais également les exigences de Vélos Propulsion H+ en matière de protection des renseignements personnels. Ils doivent réaliser le traitement de ces renseignements uniquement qu’aux fins mentionnées plus haut.

 

USE OF COOKIES | COOKIES

 

Les témoins, communément appelés « cookies », sont des informations qu’enregistre un serveur http sur le disque dur de vos ordinateurs et autres appareils électroniques pour identifier ceux-ci et non pas l’usager. Ils facilitent la navigation, notamment en mémorisant votre choix de langue de navigation et les produits que vous avez sélectionnés lors de vos visites, et nous permettent de procéder au traitement de vos commandes. En outre, les témoins nous permettent d’adapter notre site Internet afin qu’il réponde mieux à vos intérêts et préférences.

 

Vélos Propulsion H+ the new Quebec privacy policy, often referred to as Bill 25, which requires companies to obtain explicit consent from users before collecting, using, or disclosing personal information, including that collected via cookies. In practice, this means that our website must implement a consent management system (such as a cookie banner) that allows users to choose which cookies they accept and to change their preferences later. Our users are informed of the purpose of cookies and have the opportunity to choose which types of cookies they accept. The following points of Bill 25 are respected:

 

  • Mandatory consent

 

Les entreprises doivent obtenir le consentement explicite et éclairé des utilisateurs avant de déposer ou d’accéder aux cookies, à l’exception des cookies strictement nécessaires au fonctionnement du site.

 

  • Transparent information

 

Users must be informed of the nature of the cookies used, their purpose, and the duration of their storage.

 

  • Withdrawal option

 

Users should be able to withdraw their consent at any time and manage their cookie preferences.

 

  • Consent banner

 

Our website displays a clear and concise consent banner upon arrival, explaining the different categories of cookies and allowing you to make informed choices.

 

  • Quebec context

 

La Loi 25 s’applique spécifiquement au Québec et vise à renforcer la protection des renseignements personnels.

 

WHAT DO WE DO TO PROTECT YOUR PERSONAL INFORMATION?

 

We take the necessary and appropriate security measures based on the level of confidentiality and risk to protect your personal information against loss, theft, and unauthorized access. The personal information you provide to Vélos Propulsion H+ is transmitted through a secure server. We use a state-of-the-art secure system, SSL, to encrypt transmitted data. This encryption method protects your data by scrambling it before it leaves your computer. Data is decrypted only when we receive it, and we make every reasonable effort to ensure its security within our systems.

 

We take reasonable precautions to prevent the fraudulent use of your personal information on our website. To this end, we have adopted authentication procedures that comply with industry standards to ensure the protection of your information. In particular, we communicate with financial institutions or credit reporting agencies to validate your billing information.

 

Questions or concerns about this statement and how we handle your personal information may be directed to Vélos Propulsion H+’s Privacy Officer, who is responsible for ensuring Vélos Propulsion H+ complies with this statement. You may contact the Privacy Officer by email at info@propulsionh.ca.

 

YOU ARE RESPONSIBLE FOR YOUR ACCOUNT

 

For your part, you must ensure the security of your personal information and we invite you to:

 

  • Create a unique and complex password by inserting letters
  • Change your password frequently
  • Do not communicate your passwords and user or access codes to third parties

 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

 

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with our document retention schedule rules. Afterwards, personal information will be destroyed in a secure and confidential manner.

 

HOW TO ACCESS AND MODIFY YOUR PERSONAL INFORMATION?

 

You can access, modify, and update your personal information by going to your Vélos Propulsion H+ account on our website. You can withdraw your consent to Vélos Propulsion H+'s collection, use, disclosure, or other processing of your personal information at any time. You can also stop receiving our promotional emails at any time by clicking on the link provided at the bottom of an email and following the instructions. You can ask us to delete the personal information we have about you, except where we need to keep it to provide you with the services you have requested, to protect our rights, to bring an action, or to defend ourselves against an action. To exercise any of these rights, write to us at info@propulsionh.ca.

 

If you have any difficulty making these changes, you can contact our customer service:

 

  • By email to: info@propulsionh.ca
  • By phone at +1 819 352-2022

 

OUR COMMITMENT REGARDING OUR SENDING OF ELECTRONIC COMMUNICATIONS

 

We are committed to managing email addresses responsibly and using them in accordance with the law and the consents you have provided. Each of our communications will give you the opportunity to remove your name and email address from our mailing list.

 

Please note that despite your unsubscription to our commercial messages, certain specific situations allow us to send you emails and other electronic communications, all in accordance with the exceptions provided for by law.

 

This statement describes the current practices and policies regarding the protection of personal information provided through the Vélos Propulsion H+ website. If you have any questions about these practices and policies, please send them to us by email at info@propulsionh.ca. The French version of this policy is the official version and prevails over the English version.

 

Vélos Propulsion H+ respecte la confidentialité de vos renseignements personnels. Nous pensons qu’une part importante des tâches qui nous incombent consiste à garantir la sécurité de vos renseignements personnels et nous nous efforçons de protéger tous ceux que vous nous fournissez. Si nous vous demandons de fournir des renseignements personnels, nous vous faisons part des fins auxquelles nous entendons les utiliser. Vos renseignements personnels ne seront jamais ni prêtés ni vendus à quiconque.

CHANGES TO THE PRIVACY POLICY

We may modify this Privacy Policy in accordance with applicable privacy laws and business practices. Any material changes will be notified by means of a prominent notice on our website.